DELL
Lack of customer support

Hi,

I am a 2nd year student of IIM Lucknow. I had purchased a Dell laptop as a part of the bulk deal organized by IIM Lucknow and Dell last year. In less than an year the battery backup has dropped to less than 50 mins. And on complaining they are very rude and unprofessional. I made a complaint on their site on 22nd July. they haven't replied to me till now. I am attaching a screen shot of my battery backup. These dell people are not helping my cause at all. Can you help me?