Dear sir,
I "Uttara Sakuntala Simhadri" is one of the customers of dell. i had taken my laptop in august and still have the warranty period till august. my service tag no is "B3VZ1BS". i had called amny times and no response and finally these people picked up the phone on 03-03. actually my problem is i got sound blasters cd which is used to increase the sound quality is not working as such i had installed once and i had to format again then it didnt get installed from then and telling some internet connection is required and with the interent connection also i tried but it is not getting installed. when these people are answering hey are telling that the sound blasters are taken from creative by dell only but i should call creative to solve the problem. but i got it from dell whe laptop but they are telling that they are not responsible for that i should contact creative. but dell has givne me ok sir. please solve the problem as soon as possible before my warranty expires. i have put many amils also but i didnt get any reply from them past four months.please kindly oblige the request and sorry for causing inconvienece if any.
thanking you
tours truly
uttara sakuntala simhadri
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