Dell Studio 15 Model No.1555
Replacement of Product

Dear Sir,

I purchaseed the above named product last month on i.e. 27th of July. On reaching home I noticed that the laptop was not being charged through the adopter properly. The problem was immediately brought to the notice of the company. The company sent another adopter in replacement but the problem remained the same. Again the issue was taken up with the technical support wing there at Banglore. The company sent new mother board and tried through there local engineer to eradicate the probled but all in vain. On this the attending Technical Support Manager Mr. Ankur at Bangalore with due apology asked for another try and managed to ship new i.e.third MB, Fourth Adopter and second HDD on14.08.09.The local service engineers tried their level best to solve the problem by replacing every part of the laptop but failed miserablly. As per promise Mr Ankur after long deliberation with service engineer agreed to go for replacement and told that it may take 15-20 days. Now i.e.17.08.09 somebody from Bangalore told that first they will take the laptop underquestion back and then only after one or two months the new laptop will be sent. It is height of non sense on the part of the company to ask for collection of the product without replacement which is not possible because laptop is the prerequisite for an engineering student. He cannot stay in the uniersity without laptop even for a single day as per the rules of the university. In veiw of this situation may I take liberty to request the custodian executives of the company to kindly intervene for getting my problem redresed at the earliest with in a week or so failing which I shall be left with no option except to knock the doors of Consumers' Protection Forum for getting juctice and compensation for irreparable mental injury caused by the company and the uncivilised behaviour of the attending supervisors at the Bangalore office who made me to lodge this complaint. An early response is expected and shall be highly appreciated but not later than a week.

Apurav Gautam.

Case I.D.-2302304