Dear Friends,
I have ordered a Dell™ Inspiron™ 15 Laptop on March 25th from Dell India. I was informed that it will be delivered on 30th March. Naturally I was very happy that I am getting a new laptop.
The Delivery was sent to Blue Dart courier service. They have misplaced it and on April 1st, they have confirmed that they could not trace it and will be unable to deliver it.
Next, I called the Dell customer service. On April 2nd, they have created a Care case no and informed me that they will deliver the laptop. Every day I was calling them and trying to find out what is the status of my laptop and every day I am receiving the reply that logistics department have not sent an e-mail to them.
Yesterday, i.e April 14th, I was informed that my laptop will be delivered on 20th of April. Today again I called them and asked about the status of my Laptop.
To my utter shock, I was informed that they have not received any update from logistics department. This same reply is been given to me from the last fifteen days.
I have invested or paid money, time and patience. This is a private company using e-mail and the last fifteen days they have not received an e-mail regarding my delivery of laptop from logistic department.
In India, to get a particular work done from Government Office, if bribe is paid, it will get surely done.
But in Dell India, it does not seem to happen.
Please suggest or advice how to force, convince Dell India to deliver my Laptop as early as possible.
Regards
Sridhar Reddy
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