I have ordered for the desktop pc to Dell company against their quotation for the same with total configurations send by them, I paid them 100% advance, but the product send by them was same but it was with without any operating system actually they send the DOS system, and after giving them the regular calls to their customer cell, they send the operating system, but as the system was suppose to come along with lot of configurations and multimeadias which was not their and even after regular calling and mailing we did not got any response from their side.
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