Dear sir,
I applied for opening my demat account jointly with my wife Smt. Mala S. Bhatt through your staff Mr. Dipak Jain (sales executive in Athwagate branch, Surat) in the first week of May 09.
But against my all expectations to obtain the demat account at the earliest date, i have been completely dejected that i have not been given proper services and response by your the above said staff member inspite of repeated several reminders and also frequent visits in his branch. Every time he has given excuses and prolonged the matter since last 2 months. When i personally contacted the Operation Manager Mr. Dhani he also gave a highly negative response and even did not care to listen to my complaint.
The entire service of your branch in surat is really poor and lacking total care for customers for which your bank is boasting.
Vide this letter i request you that my application for opening demat account jointly with my wife made in the 1st week of May'09 may be treated as cancelled and i no more need any such account with your bank. I am also not liable for any charges for demat account.
I am also thinking to close my another existing demat account with your bank.
Please take necessary actions for cancellation of my application and can i sincerely hope that some actions may be taken against the concerned employee for his reckless customer care???
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