21.05.08
Big Bazaar had brought out a scheme that if purchase be made over Rs.5, 000/- a Dish TV antenna be given on paying Rs.799/-extra.
I brought (set-up box) given by Ambi Mall Big Bazaar, Gurgaon on 19.04.08 and they noted down my name and address in their Register and assured me that within a week technician from the company would visit my residence to install the antenna. When I phoned on 25.04.08 at Customer Care, I was told that my registeration has not been done till then. First of all Ambi Mall did not inform me about registration procedure. So on 25.04.08 itself Customer care people registered the same on phone. From 25.04.08 till date, dish antenna has not been installed at my residence. It seems they (dish TV people) do not give importance to the shopping done from Big Bazaar under such a scheme and even Big Bazaar people did not care as to whether their customer has been supplied the antenna at his residence or not. Amby Mall Big Bazaar's main concern was to just give a scheme and forget after that. I was a regular shopper for Big Bazaar but this whole episode gave me a sour feeling. I have been continuously calling to Dish Customer Care people/ Grievance Cell. Every time they assure that within 24/48 hrs the job will be done but regret to say that nothing has been done in this regard as on date.
If the follow up was done from Big Bazaar, such types of harrasment could have been avoided where after paying money, one is still waiting for the product, without any fault. May be you can go into this and see where the things have gone wrong and make sure that reputation of your organisation is not maligned on such matters.
S.N.Datta
Gurgaon
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