I have been corresponding with customer service dept. for more than 3 months now. Everytime we remind them about any problem, they give a standard computer generated response "giving a new complaint no. and we are working on it". But really not doing anything. Again when you remind about it, They give a new customer complaint No. and again standard response "we are working on it".
This happened with me innumerable times. I have many complaint nos. for same complaint.!!!
Now when I threatened them of going to media, they have started new tactics. They started giving name and addresses of their authorised dealers to be contacted to solve my problem. They all say they can not do anything in the matter!!! Only company can do something!!! "
Surprisingly, their Manager also say he does not know anything!!! He will have to check up with higher authorities!!!
I think only the chairman of the company may be able to do something.
Can we all dissatisfied customers form an association and teach these so called customer service managers some lesson??
Sharad Shah
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