I am a customer of DishTV DTH service provider.
I had recharged my account on 28/02 using “Recharge Free” card No. 599104522023 PW 8211 & connection was due for renewal on 24/04. As per the scheme, I am entitled to opt “Free A-La-Carte” equivalent to the 20% of the recharge value of the card. As such, I had opted “Free A-La-Carte” pack 205. But to my dismay my account was downgraded on 19/04 itself. I was told that “the card you used was not a “Recharge Free” card and as such the charges of “Free A-La-Carte” pack 205 were deducted from your account & validity reduced accordingly”. All this happened without giving any notice/information to me. Even after down grading the connection, the next renewal date continued to be shown on the TV MY space as 24/04. Again on 21/04 I recharged my account using “Recharge Free” card No. 423629777692 PW 8123 & given ref no. 102417210409421979 & the connection is due for renewal on 15/06. I had sent repeated messages to opt “Free A-La-Carte” pack 205 & 111 but the messages are being replied as “you don’t have enough balance in your dish tv account to subscribe for this channel. Recharge now! The customer service of the company is very poor & the customer care executives are rude & unhelpful. The company is playing fraud on the customers by denying the promised services. There is no contact/Email address where one can send his grievances. We are fed up & feel cheated that the company is laying a trap & the unsuspecting customers fall in their trap for only to repent later on. There is no buy back of STB/dish if one is not satisfied with the services of the company. The A-La-Carte packs are being offered as a bunch of 1 or two popular channels & numerous unpopular channels which in itself is a Monopolistic & Restrictive trade practice.
My VC No. is 01501473164 Name: N.P.Singh Email: [email protected]
Dated: 23/04
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