Hi
I am Vamshi Gupta and my Zee network Dishtv VC No is 015 0486 8352-6. my complain number what I lodged is 12694158.
It was a alignment problem which happened on Saturday evening 6 pm. Dishtv technician came down after 4 days that too after repeated calls being made to customer service.
Next week I find the same problem again I call up customer server everyday, and guess what? when do they come down to my place...!!! that is after one month. that is of repeated calling to customer service...
Just a small list of people with whom I have spoke with at customer service...
Sunny
Anil
Sundeep
Nitesh
Deepak
Salim
Srujaanth
Madhan
Amit
Ayush Sharma (Claims to be Team Leader) who does not keep with his words nor would like to speak with next day...
Nalin Niranjan (Again one more Team Leader) the only word he knows in english is SORRY...
This people have promised for one month free subscription due to CONVENIENCE they gave me... but when it came to re subscription time these people would say they would not give free subscription as its alignment problem, even though dishtv technician did not come down to my place for one month... errrrrr and the name of the agent whom I have spoken with is the great Salman... when I insisted on speaking to team leader the response what I get is Team leader is busy who would call back after 30 min.. which I was sure an another false promise.. So I insisted to stay on the line... u wont believe me guys I was on dead line for 40 min and hearing back ground sound people talking but finally to my rescue I was transfered back in the VRU where I hear Idea phone music and guide...
I wish this thing would go into right ears about the pethatic dishtv customer service, who has a English speaking department who does not know how to respond to a customer. the only thing they know is repeat the trained few statements back as a parrot or robot.
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