DISHTV VC NO 01501181740
Complaints alongwith correspondence enclosed.
I am having DTH Dishtv connection since about 2 years. I had the worst service since beginning. Removing the existing paid channel on renewal and demanding additional payment etc on dishmaxi service.
ii) about 8 months back they made huge advertisement to renew DISHMAXI for 6 months and to avail bonus of Rs 200/ on renewal of 6 months by making payment by creditcard, cheques or DD, I ahd remited DD for Rs 1600/ less bonus Rs 200/ for renewal for 6 moths
but instead of renewing for 6 months they renewed the same for 5 months 15 days. When
the matter was referred they said only Rs 50 bonus availble and not 200. So far they have not given satisfactory reply. I feel cheated by Rs 150/-
iii) In view of the above incident I did not renew the DTH and the same was disconnected by them on their due date. Lateron they started sending sms to my mobile stating that recharge is free now and they have introduced new package. Accordigly I renewed the SILVER H/P package for 4 months by remitting Rs 500/ (package 125 p.m.) and instead of renewing for 4 months they reduced the same to 3 1/2 months. When the matter was taken with them they informed me that they have charged Rs 40.00 as dawnword package charges. Since connection was given after complete discoeention, such charges are meanigless and they fixed 5-9-09 as due date for further renewal.
iv) on 26-5-09 I have remited another Rs 500/ to uograde my package to Gold and to
renew further balance. They have accounted Rs 500/ for 2 months ungrdation to god and fixed renewal expiry date as 26-7-09 in addition to Rs 125/ already paid that is they are charging Rs 375 per month for Gold package of 210/- I Have made several
complaints/correspondence but their intention is to cheat the consumers. I have enclosed hherewith the last 2 correspendece letter of mine and them which is self explanatory. I feel that DISHTV is a fraud and cheat and I request you to kindly
take apprpriate action against them as per law.
Dear Sir/Ma'am,
Thank you for writing to dishtv.
This is in reference to your e-mail regarding renewal date for the VC 01501181740.
We would like to inform you that as per our records, VC is active & running under Dish Gold North package w.e.f. 26/05/09.
Please note that we received your payment of Rs.500/- on 18/05/09. Please note that VC was downgraded into Silver package & Rs.40/- has been charged as down gradation charge from VCs account. After down gradation charge your renewal date was 05/09/09.
Please note that VC was updated under Gold package on 26/05/09. As the subscription charge of Gold package (Rs.210/- every month) is higher then Silver package (Rs.125/- every month). Due to this your renewal date has been proponed, which is 26/07/09.
Reassuring you of our commitment towards best services.
Thanks and Regards,
Arjun Singh
Customer service
dishtv
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This has reference to your Emain of date. Please note that my Silvar pack is valid till 5-9-09 as per your dishtv message appearing in your channel. I have requted to up-grade to GOLD H/P pack on26.5.09 and remited Rs 500/- which you have acknowledged. Accordingly I have to pay additional amount of Rs 85.00 per month for 3months and 10days to upgrade to Gold package till existing validity of 5-9-09 that comes to about Rs 285 and there will be surplus of Rs 215/ for further renewal for one month under Gold package. so accordignly my next due datye for renewal would be around 5-10[09 only.
I am surprised to note that my subscription due for renewal is on 26-7-09. Please look into the same immediatly.
K.M.Ebrahim
This has reference to your Emain of date. Please note that my Silvar pack is valid till 5-9-09 as per your dishtv message appearing in your channel. I have requted to up-grade to GOLD H/P pack on26.5.09 and remited Rs 500/- which you have acknowledged. Accordingly I have to pay additional amount of Rs 85.00 per month for 3months and 10days to upgrade to Gold package till existing validity of 5-9-09 that comes to about Rs 285 and there will be surplus of Rs 215/ for further renewal for one month under Gold package. so accordignly my next due datye for renewal would be around 5-10[09 only.
I am surprised to note that my subscription due for renewal is on 26-7-09. Please look into the same immediatly.
K.M.Ebrahim
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