I am a subscriber of DISH TV from last more then one year and my VC number is 01504759747. My renual was due on 24.02.2009 and on approaching the dealer Authorized dealer of DISH TV M/s Prapti Teleshop, Koparli Road, Vapi, Ph: 0260-2435000. I was adviced by the dealer to change the Plan from MAXI to PLATINIUM to enjoy free MOD worth Rs.1440 and he has also given me a leaflet of DISH TV showing details of free MOD worth Rs. 1440 in Platinium pack. I was convinced by the advice and accordingly changed the plan from MAXI to PLATINIUM dated 21.02.2009 by paying renual fees of Rs.1810. As per the plan I was suppose to enjoy the subscription for 6 months from 21.02.2009 to 20.08.2009 with free MOD worth Rs.14440.We have ordered 6 MOD worth Rs.75 each up to June and suddenly I received a SMS from Dish TV om my Mobile no.09377003123 stating to recharge the subsricption before 04.07.2009 to avoid de activation of services due to lack of balance. On enquiring with Customer care they informed me that they have deducted Rs.450 towards 6 MOD that I have ordered on which I asked that they were suppose to be free as per the plan but the custimer cell denied it to be free saying that I can enjoy free movies only on channell numbers 54 or 55 and I was shocked because such instructions were never given to me by the dealer nor is it mentioned any where in the leaf let of DISH TV provided to me by the dealer during renual.
Dish TV has alraedy deactivated my services and I want to claim the refund of following
=>Rs.450 deducted from my account due to lack of information from the service provider
=>additional amount equivalent to amount of time energy waste in contacting Customer care
=>refund of centre box and other accessories provided by the DISH TV to activate their services and take back all the accessories from me because due to de activation of services by DISH TV I have immediately subscribed to other service provider.
Please find attached scanned copy of leaf let for your ready reference which is no where indicating to watch free MOD only on channels 54 or 55.
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