I had send a personal consignment containing a PC (1 PC Monitor 1 CPU) through DTDC having Courier No. B49932550 on 06-12 from Bangalore to Dimapur (Nagaland) to my friend. I was charged Rs 2000 for the same. At the time of dispatch DTDC has assured me that the consignment would reach the consignee safely. The consignment reached the consignee on 13 December but to the recipient horror it was completely damaged. The monitor was broken in one two places and the CPU was completely damaged. The recipient at Dimapur declined to receive the CPU because it was completely damaged and asked the DTDC office at Dimapur to either repair it or give compensation.
On the next day I contacted the DTDC office and lodged my complaint. At that time they has assured me that some action will be taken. But after that whenever I called them the response was pretty bad. Most of the time when I called from my mobile, upon seeing my number they would not pick up my call. And whenever by luck they happen to respond to my call they use to say they are working on the case. I was completely frustrated with the attitude of DTDC’s officials.
With those false assurances three months passed and finally one day upon pressing them to tell me in black and white about the outcome of my complaint, the person who was handling the case Mr. Mohan told me that since my PC was not brand it will be difficult to provide any compensation. I was totally shocked to hear that because I have wasted so much of my time and money to communicate with DTDC regarding my complaint. Unnecessarily I suffered.
It’s been almost five months now and I have not received any sort of compensation. And on top of that they wasted my time giving false assurances.
With this complaint I hope to get some assistance so that I can get justice.
Regards
K.K.Choudhury
Mob:9916120296
[email protected]
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