We had purchased 0.75Ton AC of Electrolux from Vijay sales for our office, for which the company offered 5years warranty for the Compressor,
after 2 years the Compressor went faulty.
It was reported to Vijay sales Complaint No 0810B130299, after follow up for 4 days they managed to send a person from
Electrolux, the person said that the compressor has gone faulty & needs replacement.
We showed papers that the compressor is warranted for 5 years so we need Free replacement for the same, he made us speak to some senior person in Electrolux (Mr. Achreakar 9324573227) he said that though we give warranty for 5years we charge 2500/- for gas filling (This gas filling is done in normal market for 1000/-).
We agreed to pay 2500/- (quite unwillingfully), he said that it will be repalced in 5 days, But even after 30Days we have not received the Compressor, calling up at vijay sales is totally waste of time, calling up at Electrolux & giving the complaint number 7G0010810130030 we have only reply that we are not having compressors from Aurangabad factory.
This shows the untoward services offered by Electrolux & their officials to customers, advertisements os such companies are so appealing & so customer friendly, But the Services of these companies are very much disappointing & foolish.
Common man has always this destiny they are caught by corporates in this manner.
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