DATE:24.10.2009.
I PURCHASED ELECTROLUX FRIDGE IN JUNE FROM M/S KINGS ELECTRONICS. PANVEL, NAVI MUMBAI.
IT STARTED GIVING PROBLEM SINCE JUNE.IT WAS REPAIRED TWICE ONCE FOR REPLACEMENT OF TIMER AND FOR REPLACEMENT OF CONDENSER.
BUT IT DIDNOT WORK. SINCE JULY ' 09 IT IS NOT WORKING. AFTER A LOT OF COMPLAINTS TO M/S KINGS ELECTRONICS, THROUGH THIS WEB SITES, THOUGH MOST OF THE TIMES AFTER WRITING IN THESE WEB SITES THE COMPLAINTS DISAPPEARS (AND I DONT KNOW WHETHER IT GETS REGISTERED OR NOT AS I COULDNOT TRACE IT, THIS HAPPENED WITH ME TODAY ONLY SO I AM WRITING AGAIN), TO THE CUSTOMER CARE, THE FRIDGE WAS TAKEN FOR REPAIR BY M/S TEKCARE INDIA THE AUTHORISED SERVICE CENTRE OF M/S ELECTROLUX AT PANVEL ON 8TH OF SEPTEMBER '09.
SERVICE CENTRE INFORMED ME AT THE END OF SEPT. 09 THAT THE FRIDGE IS NOT REPAIRABLE AND THEY TALKED TO THEIR SENIORS TO TAKE A SUITABLE DECISION.
ON 1ST OCT ' 09 ONEV MR. PADMAKAR FROM M/S ELECTROLUX CALLED ME FROM KINGS ELECTRONICS, PANVEL AND OFFERED MEREPLACEMENT FRIDGE FROM THE EXISTING MODEL OF THE COMPANY.HE FURTHER TOLD THAT I HAVE TO PAY 40% OF THE PRICE AT WHICH I PURCHASED THIS FRIDGE AND ASKED ME TO CONVEY MY DECISION WITHIN A DAY OR TWO.
I VISITED M/S KINGS ELECTRONICS AND INFORMED THEM THAT I DONOT ACCEPT THIS REPLACEMENT OFFER AND WANT MY MONEY BACK.M/S KINGS TOLD ME THAT THEY WERE UNAWARE ABOUT THE REPLACEMENT OFFER GIVEN BY MR. PADMAKAR AND TOLD ME THAT THEY WILL CONTACT HIM AND LET ME KNOW.
I VISITED M/S KINGS A FEW DAYS LATER AS I DIDNOT RECEIVE ANY CALL FROM THEM. THEY TALKED TO MR.PADMAKAR AND ASKED ME TO TALK TO HIM. I TOLD MR PADMAKAR ABOUT MY DECISION BUT HE INSISTED THAT I HAVE TO TAKE THE REPLACEMENT.
AFTER THAT I DIDNOT RECEIVE ANY RESPONSE FROM M/S ELECTROLUX THOUGH I WAS PUTTING COMPLAINTS THROUGH CUSTOMER COMPLAINTS, THIS ELUSIVE WEB SITES.
TODAY WHILE COMPLAINING TO CUSTOMER COMPLAINT CELL THEY GAVE ME A NUMDER OF SOME MR.DESUZA, BUT WHEN CONTACTED HE SAID HE DOESNOT LOOKAFTER, AND GAVE THE NUMBER OF MR. T .HALDAR INSTEAD.
MR. HALDAR TALKED TO MR PADMAKAR AFTER LISTENING TO MY PLIGHT AND ASKED ME TO TALK TO MR.PADMAKAR.
NOW MR. PADMAKAR SAYS THE FRIDGE IS REPAIRABLE (JUST SEE THE FUN OF IT, AFTER SO MANY DAYS HE SAYS IT IS REPAIRABLE) I ASKED HIM WHY IWAS TOLD IT IS NOT REPAIRABLE. HE TOLD ME THAT AS I DIDNOT WANT THE CONDENSER AT THE BACK OF THE FRIDGE THATS WHY HE GAVE ME THE REPLACEMENT OFFER.
HE IS A GREAT LIAR AND FROM THE NEXT TIME I DONOT WANT ANY CORRESPONDENCE WITH THIS FELLOW.THIS IS ONE OF THE REASON I LOST COMLPET FAITH ON THIS
COMPANY.
THE FACT IS, EARLIER ALSO THE FRIDGE DEVELOPED COOLING PROBLEM AND CONDENSER WAS PUT AT THE BACK OF THE FRIDGE.
AFTER SWITCHING ON THE FRIDGE TREMENDOUS HEAT DEVELOPED AND THE WALLS OF KITCHEN AS WELL THE UTENSILS AND CONTAINERS IF KITCHEN GOT HEATED UP.
THAT TIME YOUR THIS PADMAKAR VISITED AND WAS NEVER ACCEPTED THAT HEAT COULD BE GENERATED. HE ASLO SAID THAT WE DIDNOT SHOW HIM THE FRIDGE AND DID NOT TELL HIM WHAT WE WANTED.
WE TOLD HIM THAT TIME THAT WE PURCHASED THIS FRIDGE AS ITS BACK WAS FREE AND NOW THE CONDENSER UNIT IS PUT AT THE BACK AND IT LOST ITS AESTHETIC LOOK.WE ASKED HIM WHETHER IT CAN BE REPAIRED WITHOUT PUTTING THIS CONDENSER UNIT AT THE BACK.
I ASK M/S ELECTROLUX WHAT TYPE OF CUSTORMER SERVICE MAN IS HE? WHEN WE COMPLAINED WE WANT THE COMPANY TO FIX THE PROBLEM IT IS UNDERSTOOD, WHAT THEN WAS MR.PADMAKAR WAS ACCEPTING US TO TELL HIM? WHEN I CALLED HIM LATER HE TOLD ME WE DIDNOT ALLOW HIM TO SEE THE FRIDGE, WE DID NOT TELL HIM WHAT WE WANTED ETC. ETC.WE ARE SUFFERING FOR SUCH A LONG TIME WITHOUT FRIDGE AND HE IS NOT BOTHERED TO OFFER A SOLUTION.
IT IS THE COMPANY WHICH IS TO DECIDE WHAT TO DO TO CORRECT THE PROBLEM AND NOT ME, THE CUSTOMER.
I ASKED MR. HALDAR TO GIVE ME THE DATE ON WHICH I SHALL GET THE DELIVERY OF THE REPAIRED FRIDGE.HE CONSULTED MR. PADMAKAR AND GAVE ME 28TH OCT AS THE DATE OF DELIVERY.
I WOULD LIKE TO INFORM M/S ELECTROLUX, IF THIS TIME THE FRIDGE DOESNOT WORK I WANT MY FULL MONEY BACK (RS 15000). I HAD DONE A TERRIBLE MISTAKE IN PURCHASING THIS FRIDGE AND SUFFERING FOR THE LAST TWO YEARS WITH HOPELESS SERVICE.
THANKS,
JUDHAJIT BHATTACHARJEE
104, SHAGUN CO. OP. HOUSING SOCIETY, PLOT NO: 59-60,
SECTOR NO:9, NEW PANVEL, NAVI MUMBAI,
DT: RAIGAD, MAHARASTRA-410 206.
MOB. NO:9920175367.
RES : (022) 27452961.
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