August 14
The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax : 0124-2803297/98
M O S T U R G E N T
Sub: Repair/Replacement of Refrigerator
Electrolux Make Model No. ERL245 FF Double Door
Dear Sir,
I lodged two complaints in this site on 8th and 10th instant regarding my Electrolux fridge I am staying at New Panvel, Navi Mumbai. I purchased this fridge from M/S Kings Electronics, Panvel on 07/06.
The fridge is not working at all even after repeated repairing by M/s Caretek India Pvt. Ltd the authorised agent of M/s Electrolux in Panvel.
At the first instance its timer was changed (01/11/08) and worked for sometime. Again its condenser was put at the back of the fridge by M/s Tekcare India on 06/09 as the fridge was not working (no cooling). Aftervthe fridge was switched on tremendous heat was generated making the wholev kitchen hot, its walls, and other items kept. We found tiny cockroaches from inside the frigde. Also last friday I found a small tiny house lizard coming out of the deep fridger.
After this change the fridge is not working at all. Slight cooling is there, lot of water getting collected inside the fridge, on its doors, ice does not form in the ice trays. Yesterday I had to throw away all the items that were kept in the fridger as it all stincked.
Last sunday two of the technicians came from M/S Caretek India, they checked the fridge but didnot do any repairing. When I asked about the problem they informed that they will send the report to the company.
Till that day I didnot here from M/s Caretek India, Electrolux or M/s Kings Electronics. I called on M/s Kings Electronics yesterday and they said they will send technician today to check the fridge.
I would sincerly request you to kindly replace this fridge and help me get out of this frequent troubles.
Hope you would take immediate action and expecting your reply soon.
Regards,
Judhajit Bhattacharjee.
104, Shagun Co. Op. Housing Society,
Plot No: 59 & 60, Sector No: 9, New Panvel
Navi Mumbai, Dt. Raigad, Maharastra-410206
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