DEAR SIR,
MY FRIDGE WAS TAKEN FOR REPAIR ON 8TH. OF SEPTEMBER AND TILL DATE IT COULD NOT BE REPAIRED AND DELIVERED TO ME.
WHAT A FABULOUS SERVICE YOU ARE PROVIDING TO YOUR HELPLESS AND HAPLESS CUSTOMERS.
SINCE AUGUST THIS YEAR I AM WRITING COMPLAINTS IN THIS SITE, CALLING CUSTOMER COMPLAINT NUMBERS, CALLING M/S KINGS ELECTRONICS, PANVEL WHERE FROM I PURCHASED THIS FRIDGE, SENDING SMSES TO 53030, CALLING HONOURABLE OFFICERS OF THIS COMPANY BUT WITH NO RESULTS.
AGAINST MY LAST COMPLAINT IN THIS SITE ON OCTOBER 24TH ' 2009 MR. MANINDER SINGH OF CUSTOMER SERVICE DEPARTMENT WROTE
" WE DEEPLY REGRET FOR THE INCONVINIENCE CAUSED TO YOU. PLEASE GRANT US SOME TIME SO THAT WE CAN DO THE NEEDFUL AT THE EARLIEST"
PRIOR TO THAT AGAINST MY COMPLAINT IN THIS SITE ON 13TH. OCTOBER ' 2009 MR.NITIN KOHLI OF CUSTOMER SERVICE DEPARTMENT ASKED FOR THE DETAILS OF THE COMPLAINTS I LODGED TILL THAT TIME.
I SENT ALL THE DETAILS ON RETURN MAIL. MR KHOLI WROTE
" WE DEEPLY REGRET THE INCONVINIENCE REDENDERED BY OUR SERVICES.
FURTHER TO YOUR CONCERNWE HAVE FORWARDED THE ISSUE TO THE CONCERNED BRANCH.
AND ASSURE THAT AN IMMEDIATE STEP WOULD BE TAKEN IN THIS REGARD.
OUR BRANCH SERVICE ENGINEER WOULD DEFINATELY GET BACK TO YOU AT THE EARLIEST."
UNFORTUNATELY NOTHING WAS DONE.
I THEN DECIDED TO CALL MR. T .HALDAR WHOSE NUMBER I GOT FROM THE CUSTOMER CARE. I WROTE ABOUT MY FIRST ENCOUNTER WITH HIM IN MY LAST COMPLAINT ON 24TH OCTOBER & 7TH NOVEMBER.
I TALKED TO HIM ON 11TH NOV AND REMINDED HIM THAT HE PROMISED DELIVERY ON 31ST.
OCTOBER .
AS USUAL HE STARTED PROMISING ME TO DELIVER THE FRIDGE AT DIFFERENT DAYS .HE PROMISED DELIVERY ON 12TH NOV. IT FAILED AND HE GAVE ME 13TH NOV, IT FAILED. THEN 14TH. IT ALSO FAILED.
I CALLED MR. HALDER ON 14TH EVENING AND TOLD HIM TO KEEP THE FRIDGE WITH HIM AND RETURN THE MONEY BACK TO ME.I WANTED RS.15OOO/=, THE COST PRICE ADDITIONAL EXPENDITURE I INCURRED FOR REPAIRING THIS FRIDGE ON PREVIOUS TWO OCCASIONS IE, RS 3000/=, TOTAL RS. 18000/=.
NO RESPONSE RECEIVED TILL DATE. TODAY I CALLED MR. HALDAR AND ASKED FOR THE MONEY . HE TOLD ME HE WILL DELIVER THE FRIDGE TODAY ITSELF.
NOW I REALLY DOUBT WHETHER THIS FRIDGE WILL WORK AT ALL OR NOT?
I WANT ASSURANCES FROM THE COMPANY, M/S ELECTROFUX ABOUT THE SAFETY OF THIS FEIDGE IF AT ALL IT IS DELIVERED TO ME THIS TIME.
EARLIER AFTER FITTING CONDENSER UNIT AT THE BACK, WHEN ITVWAS DELIVERED AND SWITCHED ON, TREMENDOUS HEAT WAS GENERATED MAKING EVERYTHING IN THE KITCHEN HOT.WHEN TOLD TO YOUR BRILLIANT OFFICER MR. PADMAKAR HE SAID IT CANOT BE SO AS IF WE WERE LYING.
IF THIS FRIDGE DOESNOT WORK THIS TIME I WANT RS.18000/= RETURNED IMMEDITELY.
JUDHAJIT BHATTACHARJEE
104, SHAGUN CO. OP. HOUSING SOCIETY,
PLOT NO:59-60, SECTOR NO:9, NEW PANVEL,
DT: RAIGAD, MAHARASTRA-410206.
MOB:9920175367.
RES:(022) 27452961.
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