Purchased Electrolux Refrigerator ER40 from Better Deals, Janak Puri on 25/03 which created problem in cooling on March. The complaint was made to Electrolux which forwarded to volcare enterprises who charged Rs.1456/- as advance for gas filling on 21/03 for three month validity but same cooling problem then volcare enterprises again charged Rs.450/- as advance for relay problem. After some time, the fridge was not working and various complaint were made with volcare enterprises. The technicians of volcare enterprises are not able to solve the problem and using one or another methods to delay the process and even they have not replace the relay part or damage the compressor which is a direct harassement to consumer who spent money in advance for want of better service. Such wrong practice by Volcare Enterprises technicians namely S/Sh Afzal, Balwant under supervisors / Seniors S/Sh Pawan Gupta, Nagesh Jindal may please be got verified. The details of various complaints made with Volcare Enterprise through their customer care are as follows :
DEL1703090281 dt. 16.03. DEL 2303091209 dt.25.03. DEL210090001 dt.21.05. DEL3105090713 dt.31.05.2009.
Even the office of Volcare enterprises was contacted on 011-65159444 for such repeated problem in cooling section of fridge but they straightway ignored and threathened us to take any action.
My request is to either repair the fridge by trained technician / engineers of Electrolux or refund our amount alongwith old parts.
Otherwise i may bound to take legal action about such harassement of consumer by M/s Volcare Enterprises referred by Electrolux firm.
Rachna, 9810387572
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