I purchased one Electrolux Refrigerator Model 285FF 0Zone Luxury Sl No. 50302278 from M/S Bharat Electonics, Bapujeenagar, Bhubaneswar. But from the day of its installation, the same has not been given proper service as a result of which whatever vegetables kept inside, are being damaged. On my continuous complaint to your service centre at Sahidnagar, one service staff changed the Thermostat on 02.05.2008. In spite of change, the defect of the machine was not rectified and hence from your branch office again on my complaint another technical person examined the refrigerator at my residence on 18.05.2008 who confirmed flowing of excess coldness to the refrigerator chambers which is is cause of damage of vegetables. Hence another thermostat was changed by your service staff on 21.05.2008. But the defect is still continuing and I am sustaining loss daily due to damage of vegetables. In my last e.mail to Mr Rajiv in charge of Branch office at Bhubaneswar, I requested for replacement of the refrigerator as the present one sold to me is definitely a manufacturing defect one. But till date no reply has been received so far.
Being disgusted and non settlement of the complaint to the satisfaction of the customer it is requested to arrange replacement of the refrigerator immediately or else I will be compelled to take shelter in the appropriate forum/court of law.
Thanking you in anticipation of positive response.
Yours truly,
(S.B.Mahapatra)
Senior Postmaster,
Bhubaneswar GPO.
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