Unfortunatly I bought a refrigerator from Electrolux ER 37 on 23-09-06 from Kohli Digital Home (0181-5071401) & this monday 28-09-09 i lodged a complaint at Kohli Digital Home & he told me it will be repaired on 1-10-09 & somebody from the company has visited my home but just for the sake of visit. Next day i again called up but they told me to speak with servce center with Mr. Raj Kumar @ 9815707333 & he send one boy at my home in the evening & he tool almost 3 hrs & charged 700 from me & have given me receipt of Standard Services After that we are just following that boy & Mr. Raj Kumar who is claiming that he is service head of Electrolux but have not get my refrigerator repaired till now.
Today again i called up Mr Kohli & i got a very good reply YOU PAID ME & I HAVE GIVEN YOU REFRIGERATOR NOW YOU SPEAK TO SERVICE CENTER I AM NOTHING TO DO WITH IT.
It is really mindblowing & fantastic servive from Electrolux & i hope electrolux have told their dealers to give this type of reply to their customers.
Now i have only one option left with me either change the refrigerator or get it repaired from outside but the whole story have given me a lesson think 10000times before buying anything from Electrolux.
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