I had purchased Electrolux washing machine model EW 1045 F in 2001 from Delhi. Now I am stationed at Gurgaon. It is a wonderful product. But because of poor service and non availability of spare parts it is turning as a nightmare to me. Despite several complaint (to their Service Station) and emails to company through their website NOTHING IS BEING DONE. God only can save us. Whom can we contact? Is there any FORUM WHERE A CONSUMER CAN proceed to make these people understand the CUSTOMERS’ AGONY.
From 27th Nov. I have made more than 50 calls to their service station and lodged 3 complaint but alas! It turned out to be a farce system.
What to do.
(I) Can I complain to MRTP? If yes, what is their site/ email ID?
(II) Do possession of a product of a company (My Bill is misplaced) entitles a consumer to get it repaired through their service station?
(III) Can I file a suit in consumer court (since bill is misplaced) on the basis on possession of the product for redressal of problem?
(IV) Any NGO / Govt. agency which can intervene to force them to attend to the repair.
(V) Also if they charge as per their whims can we ask them to charge correctly? Can company provide a rate list of the spares on line?
(VI) Can a company be forced to give a email address so that a record of complaint be held.
(VII) Electrolux has a gateway to contact them but they don’t provide any complained no nor they provide gateway for follow up. After submission of complained they say that they will conact us soon but NOTHING, NOTHING AND NOTHING!!! No phone no. of their executives to serve to the customer’s complained
I REQUEST THE GOVT OG INDIA to launch a FORUM to save us (the Indian) from the unethical practices adopted by these multinational companies.
Can anybody help me out
My email Id: [email protected]
Ph: 09873927620 (Gurgaon, Haryana)
Thanks for sparing Time!
COMPLAINED NO.
27.09.08 5 S 0060809270008
10.10.08 5 S 0060810100021
20.10.08 5 S 0060810200001
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