Hi,
I purchased a Battery for my bike on June which has a warranty of 15 months. The problem with the Battery started on Jan as I am not able to start my bike with the self starter. I took it to the battery showroom where I purchased the battery. They charged the battery and gave it back to me saying its working fine. But that did not resolve my issue. I went again to the battery showroom on Jan 23rd and told them that the trouble it with the battery and they check the signal with their tool and got the red alert that the battery is weak. I asked for a replacement as there is already Warranty but was told that there is no spare battery and I need to wait. They took from me the Original purchase Invoice and the WARRANTY card saying that is required by them. With the hope that I will be getting my replacement battery I gave them the original documents. I used to keep following up with them on daily basis to check if the replacement is ready. They told me that I need not come daily and they will give me a call once they receive the new battery. I didn't receive any calls from them and
On 30th January I went to them asking on the status on whats happening and it’s been more than a week that my bike is running without a battery. I got a very disappointing response from them that the battery is not ready as the Exide Company is not ready to give the replacement and there is some issue with the name in my invoice. I asked them why I was not contacted at that point and they had no answer to say. They are actually playing games around by finding reasons for not giving me a replacement battery. I asked them to connect the defective battery back to me bike and handover the invoice back to me as that the only document which I have as a proof. It’s been now 2 weeks and they are least concerned in contacting me to get me replacement done.
I have not faced such harassment and unfair trade practice which is been followed by them. I am also requesting for compensation for the trouble that I had to undergo. When I have a Warranty card and the product went defective it’s the responsibility of the shop keeper to take ownership in getting the replacement done ASAP. It’s just that the owner and employees are playing games and finding it too hard to get me a replacement battery.
Request you to review and take necessary action.
Address of the Exide Showroom:
Exide Gallery
S No 8-1-364/A/2,
Gachibowli Road,
Tolichowki,
Hyderabad-500008
office number: 040-32949553
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