Hi,
This is Prasanth from Chennai. I had booked a flight ticket (Go Air Airlines) through Ezeego from Chennai to Delhi on April 18 th with the date of journey on April 21st. The flight got cancelled due to some technical snag. We have been assured by the Go Air Management that the money will be reimbursed within a day or two. I booked thro' Internet using my credit card. When i checked this out with Go Air after 4 - 5 days, they told that they had reimbursed the money to Ezeego. But it has been nearly month, and am still yet to receive my cash back. Poor response from the Ezeego Customer Care too.. Totatally frustated.
The problem with my case is that, they ask for a Ezeego transaction number from my Itinery.. But there is no such number in it. I booked my ticket thro my Email i.d. that i registered with Ezeego and they provided me an access password for it.
There occured a problem while receiving my itinery itself.. When i completed all my payment process, the Ezeego server asked me to wait for sometime while generating an Email for my i.d. It got hanged up, but the transaction of money was successful and i didnot receive my ticket thro Email.. So i called up Ezeego Cust. Care and gave my i.d and then got the Itinery without a Ezeego Transaction Number in that..
Am really wondering how could these people be so careless and lethargic in their process. Am really pissed off with this issue and planning to file a case against Ezeego no matter howmuch ever it would cost me. I found from the http://inconsumercomplaints.com website that am not newone with such an issue to make a complaint against Ezeego.. Shame on their part. Moreover they dont give the exact address and contact number of the Ezeego office too...
So they ll soon receive a petition against them from the Court if am not gettin my cash back within a weeks time...
And I am also claiming for the interest amount that which i should pay for my bank because of the undue delay made by Ezeego.
So NEVER EVER BOOK TICKETS THRO' AGENTS.
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