I had tried to book a ticket on ezeego1.com on October 30 . The ticket was for Mumbai to Kolkatta on Nivember 17 and return from Kolkatta to Mumbai on 20th November for two adult and one child. The Booking reference Number EZR 270993/A . The invoice for the same charged my card with Rs 23, 723 on my ICICI credit card.
I did not received the complete reservation of the round trip that I had booked. I immediately wrote to them that I have not received the complete booking of the tickets so cancel the bookings. I received a confirmation that from ezeego on October 30 itself that they acknowledge the receipt of my cancellation as per details that my transaction ID was 290906.(enclosed)
I then tried to get in touch with Ezeego at 1800220177 (no one picked up) 9867565900 those numbers were unreachable. I then tried 28529309 where I could reach Ms Mansi on 30/10 at 4:10 PM to inform her that my card should not be charged as I had received an sms that my card has been charged. She said all the people are busy and her customer service representatives shall be getting in touch with me shortly.
Then I called ICICI Bank credit card department 28307777 spoke to Ms Subhada of ICICI and she said that she would keep my complain in the computer and as it was not reflected in my statement the dispute could not be raised. But she assured me the necessary action to stop payment for such transaction was done.
Thereafter I went out of station and when I checked my credit card account to my surprise I found the amount 23723 was charged to my card and so I tried to call the ezeegoo and reached same Ms Mansi at 28529309 at 10:45 on 12/11 and she again said she cannot transfer nor give me the number to any responsible person. And that I should leave my name and number and someone will get in touch with me I kept my name and number and no one got in touch with me.
I then spoke to ICICI bank I spoke to Mohit, Amit who heard my request and said I would be forwarded to supervisor on one occasion I was even connected to the supervisor but before I could get a satisfactory reply the phone got disconnected. Then I spoke to Kamini at around 11 who connected me to Rahul of chargeback department who generated a dispute number SR 44358521 and asked me to fax the request for raising a dispute at Fax no 66466683 . I asked for a phone number where I could confirm if the Fax has reached, He said that The OK receipt of the fax was enough.
In the mean while I received a mail from ezeego saying I had to personally cancel the tickets and that would be possible only 2 hours before the flight and I would be charged 500 for each cancellation. I had received a confirmation of booking from Mumbai to bhubaneshwar but I had booked Mumbai to Kolkatta and Kolkatta to Mumbai.
I request you to kindly ensure that since the tickets were not booked not to pay ezeego any money and not to charge my card. First I was not provided the booking as was raised in the invoice and confirmed in their website and then I have valid cancellation receipt on the same day of cancellation acknowledgement on October 30 on 3:23 PM from [email protected]
I am enclosing the following details
A: The Invoice of Booking Mumbai Calcutta Calcutta Mumbai: Advance paid 23, 723- Booking reference EZR 2007 270993/A
B: Cancellation acknowledgement to Booking reference No EZR-270993/A
Kindly understand I am feeling extremely harassed, agonized and mentally stressed as I cannot get any answer to what is happening to my Rs 23, 723 charged to my card and I have not received the tickets.
Kindly ensure my credit card is not charged for an amount that has been debited without receipt of the tickets that I was supposed to receive and travel on.
Yours sincerely,
Sudipto Bhattacharya
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