Hi,
I had purchased Samsung Ultra Slim Television (Model #: CS21A730), From eZone, Surat (Gujarat), which is a Future Group company, on 5th October.
TI had paid instantly by my ICICI credit card. They charged me Rs.10000 for the same. On purchase of the TV they promised me to deliver the product by tomorrow morning at 12 O'clock.
They also gave me a Pop Toaster of Koryo brand on this purchase. I was happy as I thought that I bought the product of my choice from a reputed company like eZone, a Future Group company.
When I went to home and I checked the toaster, It was damaged from a side and I immediately called me that you have to come and we will check if is damaged by you or not.
Second day, I waited for the delivery of the television and I had gone to office two hours late as they promised me to deliver the product in 12 PM.
They did not. I waited for more half an hour. I even tried to call their customer care number but no one was there to pick up the phone.
I tired constantly for 10-15 times then someone picked up the phone and replied that the product will be delivered in one hour. Again after one hour, no solution.
The product was delivered to my home at 8.00 PM in night.
I did not switched on the TV as I had not taken the cable. After two days, I switched on the television and just after half an hour it stopped working.
I tried to call eZone but they did not replied me in proper way. They asked me to lodge a complain with Samsung directly as they can't do anything in this regard.
I was really frustrated by their response and behavior and I decided not to make any purchase today onwards from eZone, Surat as well as any branch of eZone across India.
Yogendra Oza
[email protected]
9377337488
Surat, Gujarat, India
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