(Just a note before you read my complete story)
To Dear CONSUMERS - here is a small OBVIOUS MESSAGE that you can expect from me now in the form of ATTRACTIVE GIFT - "PLEASE, PLEASE, PLEASE DON'T SHOP AT ANY OF THESE FRAUD FUTURE GROUP OUTLETS TO AVOID GETTING CHEATED AND SPENDING YOUR HARD EARNED MONEY", and please do help me raise voice for all the cheating the Organization does by reading below and posting your comments.
Date: 11/1
I had been to Big Bazaar outlet in Double Road, Bangalore for general monthly shopping this sunday, after a purchase of Rs. 3412.25 (Cash Memo # T13/32316), the Customer Service Department offered me a booklet (Sr No. S 146154) mentioning "THE GREAT INDIAN SHOPPING FESTIVAL" with 6 stickers of Rs500 and suggested to redeem them for ATTRACTIVE GIFTS (mentioned in the very same booklet) at Future Group store in Brand Factory outlet in Hosur Road (near Lakkasandra area). I reached there with my redeeming booklet happily to collect my so called - ATTRACTIVE GIFT to 3rd floor Cash counter (there are just 2 lifts which were jam packed with little kids, old people waiting to get into the lifts, so for the courtesy of the infants and old ones i went walking up the stairs to 3rd floor), there was a huge crowd lining up, sweating and frustrated CUSTOMERS due to terrible response by the representatives at the cash counter in 3rd floor. Right next to the cash counter, there was a 2 ft x 6 ft HUGE BANNER mentioning that there are various other Future Group Redeeming outlets (i don't remember all the outlet names) where the GIFTS can be collected which also mentioned EZONE RAJAJINAGAR. Due to above mentioned sad experience at this Brand Factory outlet, i dragged myself out walking down the stairs, planning to redeem my STILL ATTRACTIVE GIFT at EZone Rajajinagar as it is close to my house.
After dropping family at my home, i reached E Zone Rajajinagar to collect my GIFT - HERE IS WHERE I SAW SOME MORE FUTURE GROUP EXCITEMENT... the cash counter rep mentioned that EZONE Rajajinagar is NOT A REDEEMING CENTER...[by this time i realized that its NO MORE MY ATTRACTIVE GIFT.. :-(] as an argument started between me and the rep there, i decided to raise a complaint where in i was redirected to Customer Care division out there. Even the Customer care rep started arguing that EZone is not a redeeming center as i mentioned all my above story of where i shopped and tried to redeem. Since the guys there were still not ready to accept my see of EZone mention in the 2FT x 6FT HUGE BANNERS as a redeeming center, i decided to talk to the manager of EZone, they asked me to wait for him, after blunt sitting in front of a orange colored wall, in JUST 15 MINUTES arrived the great Manager Mr. Masood Ahamed NR - Dept Manager - Experience Zone (in fact thought, its to be renamed as BAD EXPERIENCE ZONE by now). I politely introduced myself to this guy and explained all the FUSS that has been happening with FUTURE GROUP's "THE GREAT INDIAN SHOPPING FESTIVAL" with my (not yet) ATTRACTIVE GIFT. After a long discussion, annoyingly, He was DAMN CONFIDENT to say that E ZONE- R'nagar is NOT AT ALL A REDEEMING CENTER. I was honest enough to accept it and requested for a written statement of the same, he was shaken up and mentioned that the being a Manager, he DOES NOT have RIGHTS give written statement (by now i realized that he and all this FUTURE GROUP SALE GIMICS is CHEAT, FRAUD, CRAP.. in fact bullshit), then I asked him to call up the Future Group store in Brand Factory outlet in Hosur Road and ask if there was a mention of it or NOT... i just needed a YES/NO answer, he called up Customer Care spoke to him and connected me to Mr. Ankur (Emp ID - 61408) to confirm the same. Here is THE BRAND EXCITING statement he made - Dear Sir, due to Lorry strikes there is no stock of the GIFTS and we would like you to redeem it tomorrow morning. I re-iterated my question, Mr. Ankur - my interest on YOUR ATTRACTIVE GIFT is LOST by now, can you please tell me and the Manager of EZone that there is a mention of Ezone - R'nagar as a REDEEMING CENTE in your 3rd floor cash counter 2FT x 6FT HUGE BANNER.. guess what's his answer, YES SIR IT IS!!! but THE BANNER HAS BEEN REMOVED NOW because we have decided EZone is no more a redeeming Center NOW... i was like.. "from when??? " - he said from TODAY NOON sir... (I was taken away by knowing that my availability at now EZONE made it be DE-LISTED from the Redeeming Center's List).
Now just before that I DECIDED TO WALK OUT after seeing HUGE DRAMA at FUTURE GROUP outlets, i took a deep breath and THANKED Mr. Manager of EZone and customer care guys for there their WONDERFUL "CUSTOMER CARELESS" behavior about "FUTURE-LESS GROUP's" - "THE GREAT INDIAN SHOPPING FESTIVAL OFFER"
Last hard feeling about the name Future Group used for the sale gimic "the great INDIAN festival offer"... PLEASE don't ruin Indian shopping offers psychologically - its nothing to do with my/our country India, its all to DO WITH "THE GREAT FUTURE-LESS GROUP FESTIVAL OFFER with CRAP CUSTOMER CARELESS EXPERIENCE" - DO RENAME IT.
Note: To the OFFICIAL COMPLAINT INCHARGE - Please take action against this group and save all Indian consumers from harassed. Please mail me for any more information/details that can help you GO TAKE LEGAL ACTION.
Regards,
Mahesh Prasad
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