Dear Sir,
I bought Santro GLS from Goyal Automobiles, Kapurthala Rd, Jalandhar on 20 Oct'08 by making full down payment of Rs.366808/- on my company's name i.e. Firstsource Solutions Ltd. I was not give any corporate discount. Car temp number PB08 0229.
I was promised for RC, Rust paint, two yrs additional warranty, insurance, music system, seat cover etc.
I has give Rs.1000/- cash for booking the car which was alreay standing in the showroom. I was told that receipt book is not available; so receipt woul be given to you later. till date I haven't got the same.
I asked for alloy wheels and paid Rs.7800/- for the same by cheque. However, when I was writing name of the company the sales manager told me don't worry I would write it for you. I gave him the cheque and didn't check what has he written. I came to know when I checked my bank transanctions that he wrote his own name on the cheque and withdrawn the money.
When I asked for the RC I was told that your payment is outstanding hence it is not done. I was asked to make Rs.4000/- by GM Mr. IP Sharma. I made the payment in Feb'09. I was told that now RC would be processed. Just to confirm I again called up and I was told that still full payment is not made by you hence RC is not being processed.
Now I have been asking for the balance of payment which is suppose to be made but till date they are not able to tell me the exact figure.
Sometime I am being told that Corporate discount was given which was not authorised and payment for alloys is still pending etc etc.
I have not been given invoice/bill till date.
Rs.366808 was paid in full as we new that we are not getting corporate discount.
Receipt for Rs.1000/- and Rs.7800 (paid by cheque) not received and they say people who took the money are no longer with the company/dealer.
I had paid the cash/cheque to the manager of the dealer; whom customer belives as they are holding very important position.
I have been calling on daily basis and still no proper response is being received.
Need your help to resolve this.
With best Regards
Devendra Jawaji
Cell#9213780303
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