I am a Non Resident Indian based out of Dubai.
On 12th Nov, I booked Flower Bouquet to be delivered to my wife based in India vide Order No: HFDI - 121120082. I paid Rs 375/- thru my creditcard for bunch of 12 fresh roses.
These roses were instructed to be delivered in Gurgaon, Sector 54 on 23rd November between 5 am to 6 am. However, they were not delivered at all on 23rd November and on my repeated emails for non delivery, a consignment of stale and rotten roses was delivered in the evening of 24th November. The website ip address is 195.229.79.161. Merchant Transaction ID is 239470331183170 and Payment ID is : 5723229311183170
As a consumer, trusting the website and trying to express my sentiments on the special occassion of bday of my wife, I feel totally cheated and injured from the poor class of services.
The irony of the fate is that I am still awaiting for a response from the management of this company about this callousness of approach in handling customer orders.
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