RESPECTED SIR,
SUB- DAMAGE OF LCD SCREEN (MANUFACTURING DEFECT) IN FLY MOBILE HANDSET IMEI NO-355962020078418 PURCHASED ON 29th March’09.
SIR,
I KUMAR ROHIT PURCHASER OF YOUR FLY MOBILE SET (V801) AGAINST IMEI NO-355962020078418 STATED THAT, I PURCHASED FLY MOBILE TO GET QUALITY PRODUCT AND THE GOOD WILL OF YOUR COMPANY.
BUT IT IS SORRY TO INFORM YOU THE ON 21ST JUNE WHILE THE SET WAS IN CHARGING MODE, WITH IN A MINUTE, A CRACKING SOUND OCCURRED AND IT WAS FOUND THE LCD SCREEN WAS BROKEN FROM INSIDE.
ACCORDINGLY ON 22ND JUNE I WENT TO CUSTOMER SERVICE CENTER (DETAILS IS GIVEN BELOW) TO GET THE SET RAPAIRED.
THE ESTIMATED COST, GIVEN BY THE SERVICE CENTER IS APPROX 1000/- FOR REPLACING OF LCD SCREEN WITH A MINUMUM PERIOD OF 2 TO 3 DAYS. CUSTOMER SUPPORT EXECUTIVE CARE SAY TO ME WE WILL RECEIVED SMS WITHIN 2 TO 3 DAYS FOR REPARING. TILL DATE I HAVE NOT RECEIVED ANY SMS FROM CUSTOMER CARE OR YOUR SIDE, I AM TRYING NUMBER OF SERVICE CENTER IT IS SWITCH OFF & I PERSONALLY VISIT THE SERVICE CENTER THEY ARE NOT GIVING CONFIRM ANSWER ABOUT MY COMPLAINT.
I AM SUFFERING A LOT DUE TO MY MOBILE NOT IN USE. I HAVE IMPORTANT NUMBER IN MY MOBILE MEMORY.
TAKE ACTION AND GIVE ME REASON AS FAST YOU CAN.
THANKING YOU,
WITH REGARDS,
YOURS FAITHFULLY
KUMAR ROHIT
MOBILE NO : - 09225521576
SERVICE CENTER DETAILS/SET DETAILS
ACCEL FRONTLINE LIMITED
202/203, IIND FLOOR
PASAL BHAVAN
COURT ROAD
PUNE : - 411005
PHONE NO : -020-3291889
[email protected]
CALLNO: PUNE-FL-034853
IMEI-355962020078418
VENDOR-FLY
MODEL-V80i
PURSHASED ON –29TH MARCH’09
DEALER NAME- MOBILE ZONE, PUNE
INV NO –3539, DATED : - 29/03/09
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