Dear micheal,
i regret to inform you that none of the promises, mentioned in your SERVICE PLEDGE are being adhered to by your team, atleast not at Shaman Ford, Mumbai. I have nothing personal against Ford nor Shaman however i have been taken to task by these guys in the past couple of weeks and i have finally given up coz i neither have the time nor the inclination to keep bickering about mundane issues such as this. I have enough troubles on my plate to engage me 24 X 7 and car trouble is hardly a priority hence people like me opt to ofload this task to professional sevice providers. I have a 2001 ford ikon 1.6, MH- 06M- 4728, I had just returned from a trip to Goa in the car and it was functioning perfectly, all i wanted was to get it serviced prior to the monsoon setting in. As a result of my previous good experince wiyh Shaman Ford i contacted them on 2nd june to maintain my vehicle. The vehicle was picked up 4 days after i contacted them on 6th june (dates aprox.) it was supposed to be delivered the same day in the evening. Nobody contacted me till evening however when i called up for delivery in the evening i was told about a slew of problems which had cropped up just then and was given an estimate of Rs.7000 and a promise of delivering the vehicle the next day. I relented at that time having no choice but to give in at that point, which i feel was a big mistake. The next day i called up again since there was no news of the vehicle till 1600h, this time i was told that some new issues had cropped up and the vehicle would be deliverd positively late that night but the cost now would go up to Rs.12000. i had no choice but to relent once again. I did not get the vehicle that night. The next day was a sunday and it rained heavily in mumbai so the vehicle could not be delivered once again. On monday the 9th i called up again for my vehicle and i was promised that i would get my vehicle by evening that day however some more new issues had cropped up and the cost to me would go up to Rs.15000 (All this was excluding the amount i had paid towards the AMC of the vehicle around Rs.7000). By now i had lost all my patience and i called up some senior guys at Shaman, who promised to look into the mater, i wanted to teminate the AMC but they assured me that things would improve and i should continue with the AMC. i relented once again but i never got the vehicle that day. The next day on 10th june, i called up again for my vehicle i was again promised the vehicle by noon that day, however the cost would have to go up to Rs.17000.00, by now i had enough so i requested them not to repair anything more and just return my vehicle. so finally i got the vehicle which i had given in perfect running condition back after 5 days with damages of Rs 15000. Rs 7000 for AMC. Once i got the vehicle back i went for a test ride with the delivery guy, everything seemed fine so i paid the balance amount.
The next day when i went out in the vehicle it had started giving out funny noises and to top it all my CD player was not functioning, which incidently i had'nt checked at the time of delivery. Since then i have been calling up Shaman but they have forgotten me completely.
I decided to get the problems resolved with a local mechanic who said that my fan belt needed to be replaced (less than a day after i got my vehicle back after a 5 day sevice) and my CD player being an original Ford Fit can only be repaired by authorised agents. I have informed Shaman Ford however there has been no response from them. They say that they havent worked on my cd player so they are not liable for any damage to it which is a fact. but in all honesty i can only defend my self by saying that it was in perfect condition when i gave the vehicle. They have carried out repairs on the AC and it is likely that the damage occured during this time. I am helpless, i dont have the time to run around behind Shaman Ford, i hate myself for having wasted last 30 mins in writing this mail to you coz i know you wont be able to do much in this mater, however i DREAD sending this vehicle back to Shaman Ford. Although i have not yet recieved any documents from them regarding my having signed up for an AMC. I dont think that i will be using my remaining few services as a part of the deal thanks to this experience of mine with Shaman Ford.
But honestly when i read this service pledge of yours today i felt that it was a big sham and decided to waste my 30 mins to bring this out to your notice.
Himanshu Chaturvedi
Ph. 09969563602
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