Dear Sir / Madam,
I am holding ICICI CreditCard 5176XXXXXXXX1008. I have lost my card. I got SMS alert for following transaction
Transaction 1: of Rs 7800.00 on 28/8 at 3.12 PM
We came to know for more transactions when we reported the matter to Customer care.
Transaction 2: Rs 1839.00 on 28-8-08 ………NO SMS
None of the above transactions were done by me or authorized by me.
I called up the CUSTOMER CARE as soon as I realized about the fraud and requested for blocking of the card.
I called up call center to track that person right away but it was not done by your department. As we have to report the matter to POLICE & complain copy fax to RCU dept mumbai same time, I request you investigate & provide me the establishment from where debit transaction has originated.
This has resulted an unnecessary trouble & metal stress to me. When ever i contact to customer, he / she said case was decided to favour of ICICI, can we know on what basis case was gone to favour to ICICI, pls provide the proof the transaction was authorised by me & give the signed charged slip & any other documentery proof, for this tranction
I would like you to take necessary steps to investigate the matter & credit my account with immededite effect.
This is the third mail in the series of complaints which I have emailed youy customer care dept, but not recd the satifatory answer, I am Pradeep Kumar Jha, I lost my credit card and i informed to helpline fax the complain copy to mumbai rcu dept same time and i hold all the transactions, but still i am getting the due amount and statements. this is very ridiculous thing. Please look into this matter..Due to this bank I have already lost my huge money, huge enery, time, but these peoples are totally shame less. Wating for ur reply Regards
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