Subject:- Regarding necessary action against my freeze.
Dear Sir,
I (Customer ID No. GB/C/0408/10018) is providing the following information regarding your product refrigerator 310 DLX Professional Titanium.
1. I was purchase your product on 24/04/08 by your registered dealer Fair Deal corporation Navyug market Ghaziabad201001.
o But it was observed by me that there is problem in both side wall of the freeze and I registered complain on 17/05/08
o Through the customer request no. GB05080805919 I just made complain to Call center of whirlpool of India ltd, Ghaziabad regarding my problem but no action taken by the service man and higher authority and in this contest I meet and talk several time over mobile to the following members
o (Mr. S.K. Singh Mo no. 9212710508
o Mr. Braj Mohan Mo. No. 9910948979, 01206480794
o Narandra Sing Mo. No. 9212014851
o Monaj Verma Mo. No. 921204854)
Then after so many arguments my freeze is changed on 23/06 through the invoice no. 4904778743.
2. After the replacement of the first the second product having the same problem observed by me and again I made complain through customer code no GB/C/0408/10018 on 09/07 then through the necessary action finally product was replaced on 09/08.
3. Now second replacement ok and it was conformed by the service man now you are not facing any problem with this product But the above said problem was again observed by me Then I registered complain on 26/09 by the complain no. GB-0908007469only service engineer visited to my residence and say like that company engineer will see this matter.
4. My self and family are very busy so we are facing a lot of problem due to this freeze and on 22/ 11 we again made complain through complain no. GB1108006880 and finally talk to Mr. Shushil Singh according to him a company engineer will come and observe this case then any action to be considered.
5. Finally as on date no action taken by your company against my freeze so you kindly take necessary action either provide me good product or replace my money other wise I take help through the other medium.
For yours
Ruby Biswas
Mo. No. 9968327952, 9312580752.
Anirudha_biswas @ rediffmail.com
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