Dear Team,
"An international educational institute has charged membership renewal fee on my credit card. I was their student last year and did the payment transaction through my credit card. This year I got the mail from institute that my membership will be automatically renewed, following which I had requested them to disable my membership and I got the confirmation from the Institute that the automatic membership is disabled on my account.
But later on I got to know from my bank that the institute has charged the membership fee. When I have mailed the institute mentioning that I was charged for membership, even when my membership was disabled, the Institute replied back stating that they have not charged anything this year and I was only charged last year. Further to this email, I replied back attaching my card details which clearly shows the amount charged by them. But now they are not responding and I have send series of emails. The bank is saying that the amount has already been credited to Institute and they can only help when I provide them the credit note and acknowledgement from the Institute mentioning the dispute transaction. I doubt that Institute would revert to me"
Could you please guide, how should I proceed?
Looking forward to hearing from you, I would forward you further details as per your request,
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Thanks & Regards
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