To 04-12
Customer Support Team
Tata AIG General Insurance Co Ltd.
Dear Madam
We have not received any reply from your side till date. Every time you assuring me you will solve my problem and reverse the wrong amount charged in my credit card. But we have not received any reply. I already called to your customer care number 1800 119966 more than 7~8 times but sorry to say I have not received any reply.
Once again I am requesting you please look into the matter and provide the resolution and conform me at 09910375549 (Delhi Number)
I am explaining here my case history again:-
I have received a call from TATA AIG people on behalf of HSBC Credit card and they offer me a General insurance policy of Rs. 5966. I confirmed over phone and HSBC debited my account of Rs. 5966 on 27th Aug-08. From Aug to till date I have not received any Policy/conversation/any Letter/any documents from your side. First I request you HSBC Customer care.
HSBC deny to sort out this matter (please see the attached mail received from HSBC).
I request to reverse these charges vide my request number 886893208 in oct-08. From that date I mailed you many times (please see this mail below is continuous from 1st Nov-08). As per discussion with customer care people I already fax my statement on 1st Nov-08 fax receipt is attached (please see the second page of PDF file).
HSBC is charging so many charges for late payment/non-payment/interest etc.
Once again I request you to please reverse Rs. 5966 and charges debited by HSBC thereon.
Please sort out this matter urgently and confirm the same to me.
Thanks
Ravi Kumar Arora
09910375549
Encl:
1. HSBC STATEMENT
2. Mail from HSBC Customer Care
3. Fax Receipt of Statement send via fax on 1st Nov-08 as per discussion with Customer Care People
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