Dear All,
Enterprise Act 2002 (EA02)
Consumer Protection from Unfair Tradding Regulaions 2008
Consumer Protection (Distance Selling) Regulations 2000
Office of Fair Tradding (OFT) has no powers to assist individual consumers. But under part 8 of EAO2, the OFT, along with other enforcers such as LATSS and other specific regulators, has power to seek undertakings and court orders to deal with infringements of a range of consumer protection legislation.
The OFT can take action in cases where it affects consumers generally or a group of consumers.
The OFT advices to contact Consumer direct (CD) (www.consumerdirect.gov.uk, telephone 08454040506). CD will give advices and help individual consumers. It can refer consumers to Local Authority Trading Standards Services (LATSS).
OISC is appropriate body to deal complaint with Global Visas.
If you feel OISC is incompetent and does not do any justice to you.
Write to OFT again. Even though OFT will not deal with individual consumer they will retain your complaint on their database and incorporate your concerns for future investigation when they receive complaints from group of consumers against global visas.
Since, OFT (according to part 8 of Enterprise Act 2002 (EA02)) will take action that affects group of consumer, therefore inorder for OFT to take a direct action on global visas, then a general complaint letter mentioning all the breaches that global visas has made and should be sent to OFT signed by all the affected consumers.
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