Sir,
I sent some documents (less than 500gms) to my friend at Chennai (address: LIC COlony, Jeevan Bhima Nagar, Annanagar west, Chennai) from Bangalore on 22nd september. The GMS courier people assured me that it would be delivered in 1 day time and took INR 40 from me. On friday, my friend said it had not reached him and thought of waiiting till saturday. Since it never reached till today, I called up their Bangalore office and they said they will call me back iin the evening. In the mean time, my friend at Chennai received a call from GMS mentioning they could not locate the address (which is very much within city and a well known area). This is purely negligence and breach of trust by charging high for faster delivery and taking 6 days even to respond!
What can I do to take it forward as a complaint against GMS couriers and sue them for the emotional pressure created and the breach of trust?
Thanks,
- Sreekuma
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