Dear Sir
I had purchased a Samsung window A.C (1.6 ton) on April 12 from Great Eastern Trading Co, Garia, which was installed on April 16. Withinn 2 days of purchase the A.C stopped working. After we lodged a complaint to Samsung as well as informed Great Eastern trading, their technician visited after 2 days claiming that the complain was registered with them on a later date. The A.C again stopped working after a few days. And this process is continuing till now. Since the last 2 months we have lodged 4 complaints to the company regarding malfunctioning and erratic working of the A.C. I want to replace this product with a new one. However every time samsung is just doing some patch work on the A.C and continuously harrasing us.
At the time of purchase Great Easterne Trading told us we are commiting to you about the good service of Samsung compared to other comapny. So as per their advice (As a reputed trading Organisation) I had decided to purchase that one. From the very beginning their responses is also very poor and they keep on telling that they can not do anything and wisely advised me to go through Samsung customer Care Procedure. I request you to take action against them so that they can not mislead any customer in future and stop glorifying any particular brand for their own commisional benefit.
We would request immediate action on our grievance.
Yours faithfully,
Pulak Panja
Flat- 3F, Tolly garden
340 N.S.C Bose Road
Bansdroni
Kolkata - 700047
Ph: 91-9830940402/ 91-9830276549/033-24814882
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