Sir,
I am Veera chandra Resident of Hyderabad. working in a Private organisation. i had purchased Haier C200 Model handset on 28/05 from Adarsh Mobiles located at Dilsukh Nagar Hyderabad. ans the hand set got switched off on 5th day of purchased date. i could not contact service cent rte immediately as i was in a Official tour after 15 days approached the service centre and informed them about the Problem and surrendered the Hand set.
on the same day evening they called me informed that Camera lens was not available in the handset. listening to that i asked them how is it possible, when the hand sent was not opened nor given for services in any service centre this argument continued for 1 hour. Later after one hour, they called me on my contact # 92468 89078 informed that the lens was found and it was misplaced by their service executive and after 20 days they gave me the hand set after service by replacing the mother board. from the day i received the hand set after servicing i approached the service centre couple of times in a gap period of 15 days. In the August 09 month end again i had given hand set for service and this time received the hand set on 9th Sep 2009 and this time also they replaced the Mother board & New Camera Lens in hand set. on 24th or 25th i received a call from an Executive from Haier company enquired the working condition of the hand set. I Informed them that problem was not solved totally, then they said to collect the replacement letter from the service centre according to my convenient time and they are sending the mail to service centre for replacing the hand set. I approached the centre after a week days, returning from tour nad enquired about the same and the contacted person informed that they not received any suchmails so far. now it worked properly for one month. and this time i had given hand set for servicing centre on 5th November till date the problem was not solved.
Authorized Service Centre Dhruv Infotech Locatedin Shop # 20, Maitri Arcade, Near Ranigunj circle, Secunderabad - 500 003. Contact No's # 040 - 6617 3836 / 6631 3836. During this 6 Months period from date of Purchased half the period was with the above mentioned service centre. and the persons available in the centre says that warranty will not be given on electronic products.
If the Warranty is not applicable fir electronic products, then why the company in mentioning the warranty period one year on the Packed boxes. I Spoken to Mr. Swamy area incharge of Haier Mobiles (as reported), on his mobiled # 99898 89993 regarding the same problem couple of times adn get it solved at the earliest and there was no response from his side..Please do me the needful regarding the same.
Thanks & Regards,
Veera Chandra
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