I had purchased one refrigerater, model no 241GE, sl.no.806LPX000262 of Haier make from aarifi & Co, 47-15-11, station road, next to Canara Bank, Dwarakanagar, Visakhapatnam-530016 vide invoice no.353 dt 19.08.2008. the frig went out of order on 16.04.2009 and a complaint was lodged with the service center office of Haier company in vishakhapatnam. after much pursuance one mr.jwala, the mechanic, came to see my frig on 20.05.2009 and after through examination he told that the frig had to be taken to the workshop for changing the compresser. till 28.04.2009 there was no response from the company. again after much pursuance, the frig was at last taken to the workshop on 28.05.2009 with an understanding that the frig would be delivered back, duly repaired, after one week. but unfortunately there was no response from the company people even after 15days. when enquired, they told that the frig was repaired but was kept under constant observation.
Again after a lot of pursuance the frig was delivered on the night of 16.05.2009. but to my utter surprise it was found even after repair, that there was no cooling effect in the frig. immediately when i gave a complaint to the company, mr.jwala, the mechanic, came again on 19.05.2009 to inspect. this time he told that there was some problem in gas and he added that he would come on the next day with kit etc., and repair the frig in my residence itself. unfortunately, till today ie., 21.05.2009 nobody came to repair. under the cicumstnces i am costrained to write this email so that requisite steps would be taken at appropriate levels to quicken the action of the people working in the service center at visakhapatnam. i think the people at appropriate levels in the company would try to nderstand the pains and inconvenience caused to a bonafide customer of haier company due to nonavailablity of refrigerater in this hot summer for more than a month. hoping an early action.
yours sincerely,
v.someswara rao
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