Dear Sir, Dated: 06/04
I want to lodge a complaint against the driver and conductor of Haryana Roadways A.C Bus no: HR-55J-2401, who were on duty at 6.00 pm on 5th April from Delhi-Chandigarh Route. Sir, I boarded the bus from I.S.B.T Kashmiri gate, delhi for Chandigarh. The bus was only carrying around 8 to 9 passengers. Everything was going fine for two hours till the bus reached the L&T Toll Plaza near Panipat when the driver and conductor purposely halted the bus and asked us to get out of the bus as the bus has broke down. When we asked them that as the bus was going on nicely at a great speed smoothly, all of a sudden what went wrong, they were not able to provide us with a satisfactory answer. It is felt that both the driver and the conductor conspired to halt the bus midway as it just had 8 to 9 passengers and decided to return back or may be to some other destination. When all the passengers asked the conductor to provide us the Complaint book, he refused and even abused an old aged passenger. Further he misbehaved with the passengers and asked us to board any ordinary bus that comes our way. We refused and were adamant on travelling in an A.C Bus as we had paid the fare for an A.C Bus, after waiting for half an hour he managed to stop an A.C bus but there were no seats in it and we had to travel from that place till Chandigarh standing on our feet which is disgusting and had caused great anger and discomfort to us. Now you are very humbly requested to take stern and immediate action the aforesaid conductor and driver and intimate me about the same within 7 working days, failing which I will have to file an application under the RTI act seeking information regarding what action you have taken against them. Kindly oblige.
Thanking you
Robin Pasricha
#48, First Floor, Sec- 10-A,
Chandigarh (U.T)
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