I have taken hathway internet connection on 20.12.2008 having customer ID 413529. Peron who has installed the modem and flew away without testing the connectivity and told us after half an hour connectivity will resume. But after 2 hrs also the connectivity has not resume. Modem was always in blinking moide. I have made complaint to the cutomer care (complaint no : 2255672) on the same day in night (20.12.08) and assured me connectivity will resume in the morning (21.12.08). On 21.12.08 also no connection and after calling 10-12 times to cutomer care, they said signal problem or manpower is not there to attend the proble. Again on sunday 21.12.08 evening called up the customer care named Mr Raju who assured me this problem will resolved by Monday 22.12.08 morning. But still there was no connectivity. Today morning I called up once again to the customer care name Ms Sultana and Ms Sahanaz, and assured me problen will be resolved by after 65 hrs.
My problem is that why hathway cheating customer in such a way,
I have taken this connectioon on unlimited package for one year whose cost is Rs 333/- per month and I have paid Rs 500/- to one of the person name Asif (mobile no 9912225027) who has filled up the form and promise me to return back the money, But he is neither picking up his mobile nor responding.
I need the connectivity badly and at the same tie I can not call always to the customer care for this connectivity problem.
Hathway is cheating the customer and he does not have guts to assure his customer.
If hathway is not able to resolve the connectivity it is better he can return the paid many to customer immediately.
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