I am Prashant Mittal residing in Jaipur, purchased Two Fusion-2 fans from Havells authroised dealer in April. Just after using these fans for a week noise has started, which has been reported to Havells Customer Service Centre. They sent their mechanic who verified the complaint and did some tit-bit to resolve the issue. But this cycle is being repeated almost every month their after. Every time I make a complaint, Havells sends person to first verify the problem after 3-4 days, then again after 3-4 days some mechanic turns up and do some tit-bit and reduces the noise. It works fine for 5-6 days and noise again starts and so on,
I have requested Havells to replace the fans and I am even ready to accept the Fans with lesser amount but they are not giving ear to it. I guess every time one makes a visit in city like Jaipur it is going to cost at least 50/-, and upto now more than 10 visits have been performed by them, and they are unable to provide the remedy, they have tried 1. Replacement of baldes 2. Re-fixing of ring attached to motor part
3. Screw tighting of blades. But any of these worked...
Prashant Mittal
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