I had sent one request regarding status of After sales service provided by company to customers to
Head Customer care, Mr. P.P. Krishna Upadhyaya on 13/10/09.
I have deposited my laptop at HCL Touch, Allahabad vide Job sheet no.1674 dt.14/10/09
Till date I have not receied any response and laptop is still in same unusable condition.
Letter sent to Head Customer care is attached herewith for your ready reference.
To,
Mr. P.P. Krishna Upadhyaya
Head Customer care
M/S HCL Info systems Limited
Sub - Laptop SL. No. 3074AX349821 needs service.
Dear Sir,
This is to bring to your kind notice that I have above Laptop whose some keys has stopped working.
Today I went to your service center near judges colony, Allahabad to get it repaired.
Service center person checked and said that it's key pad is defective and has to be replaced. I asked
them to replace the same. On that they said it is not available and has to be arranged.
For that you have to make a written request and deposit a demand draft for the amount of
key pad only then it will be arranged and replaced.
I requested them to collect cash for the same but they refused and insisted for DD and
said this is company policy.
I want to know that is it correct?
If it is correct then what type of After Sales Service is company providing to the customers
in such throat cutting competitive market.
I would request you to please look into the matter and help me in getting repaired my laptop at
the earliest.
Thanks.
A.K.Tripathi
M.No.9935508544
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