From
Pradeep Gupta
Flat No 523, Pocket C-8, Sector 8, Rohini
Delhi-110085
Ph 9810593160
Dt 26.08.2009
To
The General Manager
HCL Support Centre
Noida
Re: Purchase of Leaptop on 09/08
I have purchased Laptop (Product Code No AXOU3912, Machine S No 4094AX366976)
from Advance Computer Shoppe, Pitampura on 09/08 vide their Bill No PITM/09-10/1889.
At the time of purchase, I was assured by the Dealer that I would be provided following extra benefits without any charge:
a) Two Year Extended Comprehensive Warranty
b) Two Speakers
c) Reebok Shirt
They had confirmed that I would receive email from you by 10/08/09 confirming the above. However, I have not received any communication till date. On being contacted to Dealer, he has told that Extended Warranty is not applicable on my Model and I would be entitled to Speakers & Reebok Shirt. This is misguidance on your part to cheat customers. Despite my earlier emails, I have no received any reply.
You cannot take customers on a ride due to false and fraudy offers to befool the public. I have written committment from the Dealer stating that I would be entitled to these gifts and he has already registered the Product for the above gifts. You can confirm the same from Mr Davinder/ Mr Ramesh of Advance Cpmputer Shoppe, Ph No 9818889911
I am sorry to receive email dt 25.08.09 from [email protected] which reads as under:
To avail all 3 offers, you had to register with promotion code “ WRE080901” which your dealer should have provided you during purchase of HCL PC. If the machine is registered without code, we will be unable to help as the registration, once done, can’t be edited.
This is not my mistake. Despite my various calls, your Dealer is not giving any responsible reply.
Please confirm me in writing the date by which you would send the gifts, otherwise I would grag both you and Dealer in Consumer Court and write to various Greivance Cells.
(Pradeep Gupta)
9810593160
Ccto
Mr Davinder/Mr Ramesh
Advance Computer Shoppe
Pitampura
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