Dated : 20 Sep 09
To
General Manager
HCL (Leaptop) corp.
New Delh.
Sub. : NON-RECEIPT OF VISTA SOFTWARE AND USB MODEM OF
RELIANCE NETCONNECT
Respected Sir,
1. Please refer my previous correspondence on the subject dated 14 Sep 09. (Copy annexed for your reference).
2. It is intimated that still no action has been taken by your side on the subject complaint.
3. It is once again requested that please do the needful on the subject complaint as early as possible.
Thanking You,
Sd/xx
(Mahender Kumar)
2071, D.A.Flats,
Type-IV, Gulabi Bagh,
New Delhi – 110007.
Dated : 14 Sep 09
To
General Manager
HCL (Leaptop) Corp.
New Delhi.
Sub: REQUEST FOR VISTA SOFTWARE AND USB MODEM OF RELIANCE
Respected Sir,
Good Morning,
1. I would like to inform you that I have purchased a HCL Leaptop (Machine Sr. No.5094AX399710 and Product Code AXCP3830A) from Digitronics Infosolutions Pvt. Ltd. on 02.08.2009. Same day, I requested to the concerned person (Dealer) to install the Vista software in my Leaptop. But he could not install Vista successfully at that time. Further I would like to inform you that there was some problem in HCL Leaptop as a Blue Screen problem. Later on request he replaced the Leaptop. But he wasted lot of time on the day and kept in dark. And lastly, he installed the Windows XP on my leaptop. For which I had to sit around five hours at their service centre.
2. After this, I requested to the concerned dealer regarding USB Modem of Reliance Netconnect, which is free as per your scheme. But he denied for this clearly. This is not fair dealing as per law.
3. It is requested that please do the needful on priority basis. And give the strict instructions to the Dealers to behave well and provide the better facility to the customer for the welfare and goodwill of yourself HCL Company.
4. Further it is also requested that I may be provide the USB Modem of Reliance NetConnect and send me the CD of Vista Software at the earliest. Because I had requested to the Dealer number of times to install the Vista at my leaptop. But he always kept in dark. This is very bad for your Company. I had already sent the same request to you in your complaint box. But still no action has been taken from your side.
5. I hope your Company would take strict and quick action on my request. I shall be thankful to you for all this.
Sd/xxxx
(Mahender Kumar)
2071, D.A.Flats,
Type-IV, Gulabi Bagh,
New Delhi - 110007
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