HDFC Bank
Amount not dispensed from ATM but the account is debited

Hi,

On 19-Dec, I went to ICICI Bank ATM in Whitefield, Bangalore to withdraw some money. Though the ATM accepted my PIN and the amount details, it didn't dispense any money as it showed me that it is out of order. It neither gave me any receipt for this invalid transaction. But, I was surprised to see that Rs 10, 000 was debited from account for this trnsaction.

Whe I approached HDFC Bank customer support, they are saying that they have already paid this money to the ICICI bank and I need to dispute this transaction by filling a form. They also said that this could take upto 35 days. Is not this ridiculous? Why should I go through all this pain for no fault of mine? Now my money is stuck and I facing so much of inconvenince. Can somebody please tell me how do I go about getting my money back? Can't these banks take the responsibility for such issues? Is this not a criminal offence to debit the money from the account without really dispensing it from ATMs

Please help

Thanks,

Guruprasad