Hi
Following are the emails sent to HSDFC BANK MANAGERS and this is what they have done
Megha manager from recovery department refused to share her email address although I told her that I have ongoing dispute which her department is not able to resolve still she refused to give her email address where I could send my complaint.
I will need email address of HDFC BANK Vice President North Zone if this case stands unresolved at lower level. From today I can afford to give you another 24 hours if no reply or resolution I will escalate this matter to OBMBUDSMAN office RBI.
Please note I want in written reason for hold on my salary saving account with HDFC BANK.
As reason given bny phone banking was that card settlement has stopped this amount.
Today I have checked my saving account amount of 150-200 has been withdrawn I would like to know the reason.
Regards,
Vijander Singh Thakur
919958498001
[email protected]
WLR3 Billing Offline N3 Noida
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From: Singh Thakur, V, Vijander, M7A31F C
Sent: Wed 08/10 1:52 PM
To: [email protected]; [email protected]
Subject: FW: Urgent Complaint of Harrasment
Hi
If you could please forward a copy to [email protected]
Manager Card Settlement Janakpuri. As I am getting an error message.
Regards,
Vijander Singh Thakur
919958498001
[email protected]
WLR3 Billing Offline N3 Noida
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From: Singh Thakur, V, Vijander, M7A31F C
Sent: Wed 08/10 1:51 PM
To: [email protected]; [email protected]
Cc: [email protected]
Subject: FW: Urgent Complaint of Harrasment
Hi
For your information I was given incorrect email address of yours Ms choudhary hence mailing it to you on your correct email address received from Alternate Branch Manager Deer Park. Please get this resolved asap. According to me I do not owe anything to HDFC still I am being bothered for payments.
A copy has been sent to [email protected] already yesterday.
Regards,
Vijander Singh Thakur
919958498001
[email protected]
WLR3 Billing Offline N3 Noida
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From: Singh Thakur, V, Vijander, M7A31F C
Sent: Tue 07/10 2:50 PM
To: [email protected]; [email protected]
Subject: FW: Urgent Complaint of Harrasment
Hi Ms Chadhury / Manager Credit Cards,
This is a complaint against your Card Settlement Division and HDFC BANK DEER PARK MANAGEMENT.
First I would like to bring into your notice my Credit Card Number: 4346772005176358
Second my Saving Account with Dear Park Customer ID: shared with bank
PFA: 1. Mail sent for closure of CC account dated 14th June 10-07
2. Mail sent 19th June after making final payment
3. Mail sent on 19th Sept to stop sending statements.
Dated 18th June at 11.00am I called up your phone banking as I did not received any correspondence from email section of credit cards and got card settlement phone number. Then I called them and spoke to Samriti from Card Settlement Department. I asked the procedure of getting the card settled, my outstanding till 14th on CC card was 57000. When I called on 18th and spoke to Samriti she told that your new statement has also generated on 18th so total outstanding has increased by 2000 Rs. I clearly informed her as I made a closure request on 14th I am not suppose to pay you anything added to you after that as I never received any correspondence from you in response to the mail dated 14th June.
Samriti told that if I get the card settled I will not be able to re apply for any Credit Card with HDFC in future; I was ok with that as I was really unsatisfied from services provided to me. Finally she told me that I will get 13% of discount on total outstanding.
Also she told that first I will have to clear loan amount on my credit card and then only they can process my request.
Now I agreed on the same day i.e. 18th I went Green Park Branch and cleared total outstanding loan amount. Then I again called card settlement and spoke to same person Samriti, she told that as you have cleared the loan amount which was 5000 Rs now after deducting 13% on rest of money I will need to pay 47000 (please not at this time she never included latest statement) Hence she forwarded my card settlement request on agreed on 47000 I informed her that it would not be possible for me to take this longer enough as I might leave Delhi for some urgent work.
Finally I made payment of 47000 on same day, same branch and wrote another mail dated 19th June for payment confirmation. HDFC Card Settlement and the email of card complaints has never reverted on the final payment.
Important:
After 2 and half months all of sudden What I see that my saving account with Deer Park Bark if put on hold that too without any intimation over the phone call (I did updated my new telephone number on second mail to card services which is 9958498001). No written communication from my home branch and no email and my account is put on hold. When I cal customer care I come to know that Card Settlement was not done hence debt collection has put this hold. First Question to the Manager of my Home Branch is With whose permission this saving account was put on hold.
When I speak to Card Settlement yesterday 06 Oct Lady Mansi she tells me that I not only have top pay 5000 which was adjusted by card settlement moreover I will have to pay that 2000 added that month on 18th June and also all the interest, this seems ridiculous to me. When I ask her who authorise you to put my card on hold, She used a statement “ BANK IS AUTHORISE FOR THIS ” and there is a clause under which bank can put my saving account on hold at anytime without my consent.
I have never signed any Electronic Clearing System agreement with you guys neither any Standing Instructions so how can you place my account on hold.
Why I am writing this to Management of Bank reason as this was in relation to my saving account and their was no written communication from my HOME BRANCH DEER PARK and also this Credit Card was provided by an advisor from Home Branch
On their request.
Request to Manager Home Branch: Ms Please investigate this as the phone banking advisor has refused to give any solution for this, which means that they would not be able to resolve this.
I also was my saving account to be reinstated/ re activated/released wef today without any delay.
Important: I want the credit card division to get the CC Card settled on same terms which was agreed on 18th with Samriti Card Settlement Advisor. Which clearly means I do not have any outstanding till date as Card was settled from my End.
Any delay and negligence would be treated as serious concern and this issue might get escalated to higher authorities. Also Please ensure to revert on this mail on urgent basis. If anything to be discussed please feel free to call me on 919958498001.
Regards,
Vijander Singh Thakur
919958498001
[email protected]
WLR3 Billing Offline N3 Noida
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