Dear Sir,
I have taken a car loan from HDFC bank and my Loan account number is 15323376. My first EMI was deducted on the due date. The second EMI (through ECS) which was due on 05-Nov-09 was bounced and I was given the information that now I have to go to the SBI branch to get a new mandate form verified and then submit it to the Safdarjung, New Delhi branch of HDFC bank. The SBI branch is there in Varanasi (U.P.) and I am here in Ghaziabad. It is not possible for me to do all these. I had a word with customer care executive 3 times and every other time got a new information.
They are charging me 500 Rs for changing of payment option as ECS is not getting hit I have no other option but to change the payment option to PDC. I am ready to pay the EMI but still they are not happy with it they want more than that with no reason. The reason for bouncing of ECS also is not clearly mentioned.
Kindly look into the matter and inform me what to do next.
Regards
Tanu Tuli
9312710427
0 comments