Sir/Madam,
I HDFC Credit Card limit of Rs.125000. But they had wrongly debited from my account of Rs.42266 through many items. Most of which was for internet flight bookings. Which i Had not Made. I have only the account with makemytrip.com. But the first wrong transaction was of a Butique for Rs.20700. Which also I had not make. After getting the next bill I complant in the Bank's customer service and the told they will look over the matter, but they had not done anything till yet. Afterwards when I got those internet booking charges, I informed them and they told the same and did nothing.
After few months when I saw that they did not done anything, I stop paying the bills. Then they called me on 09/02/09 and i told them why I am not paying. at that day they marked those items and told me to give them a written complant. So i did it on 13/02/09 and send them via post.
After few days a person named Avijit Banerjee from Kolkata Dalhouse office starter calling me and started threaten me for paying. When I told him that I will not pay untill I get any written letter from HDFC head office about what they have done of my complant, He started disturb me and irritate me for payment. He told me to pay the minimun balance of Rs.3760. i paid Rs.4000 when he assured me that the bank will send me a written letter within one month of time.
But on 16/03/09 again i got a call from a girl from HDFC Bank for immidiate payment. When i told that I will not pay untill i get a written calculations about my complant balances she told me that they had not reaceve any complant and suggest me to fax the complant again. So I did it on 18/03/09.
Yesterday I got the payment bill for this month stating immidiate payment.
So sir/madam please do something and suggest me for the next step.
Probal Banerjee
400/8 Radha Housing
Daspara, Mukundapur
Kolkata-700152
Cell-09007858234
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