Espected sir/madam
myself srimanta kumar saha using your bank credit card no (5176 5210 0830 0974) from last one year. i got purchase around 26k and already paid 15k in last one year by paying minimum balance every month. but in this month due to some financial problem i was unable to give my minimum balance, but afterwards i was ready to pay my whole due amount at a time that will be arround 28k in this month but sorry to say i visited in your gillender house branch but no one is entertain me for payment they send me 1st 'c' block then told me to go 'f' block where i mate with one of your banking staff arunima sarkar. she said ms priya chatterjee is looking for my account so she only can help in this matter so come on monday that day the she will take my payment. ms priya chatterjee previously called me up but the way she speak i dnt think that she is belongs from any cultural family.the way she speak its really pathetic if u dont mind then i can send you her recorded voice also which i recorded when i was talking with her. she used very pathetic slang which i canot write even.
1st of all u cannot call me a defaulter . your executive when came to me to take the card he said that all the facilities am having in my card i specially asked about emi facility he said its very common thing definitely i will get this after a big amount purchase. but after a big purchase when i call for emi nobody entertain me from customer care they replied that there is no emi facility in my card only it can be possible if i pay the minimum balance for the 6 months . afterwards it can be convert into in emi but after 6 months also the same thing was happened again told me to pay minimum balance for next 6 months that time i told that at least shift my payment due date which is in 3rd of every month make it atleast 10th of every month since i get my salary on every month 7th it will be flexible for me to pay. atleast i will be able to pay in time thats the things also refused from your customer care end.
now in this month when i was unable to pay my minimum due i got a call from ms priya chatterjee. that was a pathetic from her side i know i was unable to pay for a month it means not that your people will give the slang in this way.
i try to make her understand that i want to pay the whole amount at a time in this month give me some time for that . then after only i went your gillender house branch in kolkata there also they refused to take the whole amount at a time.
now can you tell me where was my fault?
where as i already paid 15k as a minimum due. still am ready to pay my whole due but nobody is ready to take that and they are abusing me like hell and that is also in such a way am feeling like to die coz i never thought in my life that i got the responce in this manner from any bank people.
every daily basis ms priya chatterjee is calling me and telling me to pay the minimum due they are not ready to take the whole amount at a time after daily basis abusing lastly today ms priya chatterjee told me to go on Monday and pay the whole amount and i don't think that they will take and i am feeling very afraid for abusing again.
i dont want to continue your card services any more i just want to return my card and pay the whole amount at a time and in future also i dont want to make any transaction from your bank.
lastly teach your executive to talk with the people. coz you also know very well if take this case to court i can harass your guys very well and lastly bank have to come for settlement but fortunately i am not belongs to that kind of family where we dont cheated the people and my parents teach me also how to talk with the people.
monday i will pay the whole amount and afterwards i want you take some action against ms priya chatter otherwise after clear the payment from my side i will take this things to West Bengal Human Rights Commission. and i am very much serious for this matter. either she has to apologizes me other wise i will see the end of this matter. i want you to take the action from your end if you unable then i will show you what i can do from my end.
thanks and regards
srimant kumar saha
(9831120187)
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